Beware of First Energy Scam
We have heard that residents are receiving what sounds like a credible automated phone call from First Energy informing them that their electricity will be cut-off due to non-payment.
If you receive a call like this, First Energy wants their customers to keep in mind that:
• If your account is past due, you will receive a written notice of your account status, with instructions on how to avoid disconnection of service.
• While their representatives may call a customer whose bill is in arrears in order to remind them that a payment is due, the representative would explain how a payment can be made using their established payment options. They will not demand payment over the phone, in person, or at a particular physical location.
• Their utilities do not accept prepaid debit cards or wire transfers as payment, and their representatives will not demand your bank information or credit card number over the phone.
What should you do if you get a call that you suspect is a scam:
• If you receive a suspicious call, hang up immediately.
• Be aware that scammers often use Caller ID spoofing software to misrepresent the source of a phone call, or provide you with a fake "verification" phone number. These call-back numbers may even include exact replicas of company greetings and hold messaging. If you would like to verify your account status, always call First Energy Customer Service or log into your account on their website.
• If a person appears at your door demanding payment, do not allow them into your home, and do not provide them any personal information.
• If you believe you have been a victim of this scam, please contact your local police department or your state attorney general’s office, and report telephone scams to the Federal Trade Commission at www.ftc.gov