First Energy Smart Meter Exchange Program
The Illuminating Company has been installing Smart Meters throughout the service territory since earlier this year. Please note that their contractors are resuming the installation of the meters in Moreland Hills.
The deployment is being performed by FirstEnergy employees and their contractor, Wellington Energy. Please find the links below with pictures of the Wellington employee truck and sample badge. Given the current Covid-19 situation, they have implemented the following policies when exchanging meters:
• Installers are required to wear applicable personal protective equipment and follow proper safety measures to prevent the spread of COVID-19.
•For meter rooms with an external entrance that require a key, a customer questionnaire will be utilized to determine if a COVID-19 risk exists prior to exchanging meters. If a risk is determined, the exchange will be postponed.
• Customer brochures and letters will continue to be sent in advance notifying applicable customers of the upcoming exchange.
•Verbal consent is received from customers prior to meter exchange if service will be interrupted. Two calls will be placed to the customer:
-First will be 1-2 days prior to exchange to the exchange to obtain consent for the exchange and possible brief outage.
-Second call is placed by the technician upon arrival at the premises to perform the exchange in order to notify them of the potential interruption of service.
Additional notes regarding service interruption:
-If the customer does not answer the call, a voicemail message will be left
- If the service will be interrupted, consent to exchange the meter can be verbally provided by the customer on the first call or on the day of the exchange
-If we are unable to contact the customer prior to installation, the exchange will only be completed if we are able to do so without interrupting service municipalities
Photo of Wellington employee and their truck and a sample badge: