First Energy-Smart Meter Exchange Program
First Energy will be sending out a brochure and letter over the next few weeks. The documents inform residents of work that is to be performed to upgrade current legacy meters to smart meters.
The deployment will begin the week of June 29th and will be performed by FirstEnergy employees. Given the current COVID-19 situation, First Energy has implemented the following policies when exchanging meters:
· No physical contact with customers when exchanging meters
· To ensure the safety of field personnel and customers, First Energy is no longer knocking on customer doors, leaving door hangers or providing business cards for smart meter exchanges. Customer brochures and letters will continue to be sent in advance notifying applicable customers of the upcoming exchange.
· Verbal consent is received from customers prior to meter exchange if service will be interrupted. Two calls will be placed to the customer:
- First will be 1-2 days prior to exchange to the exchange to obtain consent for the exchange and possible brief outage.
- Second call is placed by the technician upon arrival at the premises to perform the exchange in order to notify them of the potential interruption of service.
Additional notes regarding service interruption:
§ If the customer does not answer the call, a voicemail message will be left
§ If the service will be interrupted, consent to exchange the meter can be verbally provided by the customer on the first call or on the day of the exchange
§ If we are unable to contact the customer prior to installation, the exchange will only be completed if we are able to do so without interrupting service municipalities
Click here to read the letter and the brochure First Energy will be sending out.