Snow Removal Procedures

The Service Department provides snow and ice removal from all State, County, Local, and some Private roadways that pay a fee during an ongoing snow event. Crews are dispatched once the Service Director or Service Foreman receive a call from the Police, who monitor the road conditions for safe travel of motorists.  The Village is divided into two (2) routes; North and South. 

Snowplow operators are tasked with clearing the primary roadways first. This will assist with keeping traffic flowing through the Village safely. Primary roadways wood be SOM Center Rd., Chagrin Blvd, South Woodland Rd., Miles Rd., Jackson Rd., and Hiram Trail.

When operators determine primary roads are safe for travel they will then move onto Primary Secondary Streets, which will include roadways with steep hills, dangerous curves, and intersections.

Once those are complete, Plow Operators will clear all other roadways and apply salt where needed.

When the Village experiences heavy snow events the service department will gradually increase plow operator levels to the maximum of six operators, and further break down the routes to allow for three (3 ) snow and ice trucks on each of the set routes.

Items to remember during a snowfall event:

1) From the time the crews are notified that they are needed it may take up to one (1) hour before plows are on the roadway.

2) Make sure to park in your driveway, not the roadway. Plows cannot get down roadways blocked by cars.

3) During an ongoing snow event, plows can plow and salt the roadways many times, but it may appear that plows have not been down your roadway.

4) If you are a motorist stuck in traffic wondering where the plow trucks are, Please remember that the plow operators are stuck in that same traffic.

5) During an ongoing snowstorm, Plow Operators work long hours to provide for the safe travel of motorists (sometimes more than 16-hour shifts). With limited Service Department manpower, the crews are broken down into teams that will allow for 24-hour coverage while also allowing Operators time to go home and rest and await their next call-out rotation.

6) Please keep in mind that in a light snowfall it will take each Plow Operator a minimum of 4.5 hours to complete a plow route just once, therefore, during heavy snowfalls/storms it takes much longer, even with the added manpower.